NewSouth Window Solutions Claim this business

Peter Sansoneon Google

6 months ago

Let me start by saying these windows were installed in 2020 and still functioning. The issues I had were the installers not showing up on time when they said they would be there. Second the CO (certificate of occupancy) inspection was never completed. I found this out when I went to sell the home, normally the contractor would make the appointment but in this case they did nothing. I called and had the inspection set up myself. At this point 5 years later all the covers were installed and needed to be removed, it was during this work I noticed the insulated glass spacer was different material on different windows, some being aluminum some were structural foam (a better product). On current projects we use Renewal by Anderson and the quality and professionalism is night and day difference.

Donald Wiegneron Google

3 months ago

We had a great experience with New South Windows and Doors from start to finish. Zach Curtis, our salesman, walked us through all window, door, and slider options and helped us choose what made the most sense for our home. The office team (Kelly and Trish) was responsive and consistent with communication and follow-up. John, the production manager, stayed engaged throughout the install and made sure everything stayed on track. The installation team was exceptional. Carlos and his crew of six were efficient, professional, and respectful of our home. This was a large project—11 windows, 3 exterior doors, and 4 sliding glass doors, all hurricane-rated—and they completed it in just three days. They moved furniture and placed it back after completing their work, covered and protected floors and surfaces, and cleaned thoroughly at the end of each day. You wouldn’t know work was being done based on how clean everything was left each day. The final result looks great. Everything operates smoothly and feels high quality. Overall, one of the best home improvement experiences we’ve had.

Horace Granton Google

2 weeks ago

The crew that came out to work really worked hard. It was only two guys but they replaced all my doors and windows. They showed up on time and worked literally from the time they got here and took them 5 days to complete the install. One of the installers Havier (hope I spelled it right) was very courteous and asked permission and provided feedback to me on all aspects of the install. Being fully transparent the only part that I did not like was the communication prior to the installation which was very minimal and when I reached out to them I was told my items were on back order so that might be what lead to the delay/ little communication.i expected some type of update since i signed my contract in Feb and the install did not take place till the end of June. I would recommend them to anyone looking for hurricane windows / doors but after looking around some more they were a bit pricier than others but as they saying goes you get what you pay for so I’m not upset about it since the windows and doors did reduce the sound and did reflect out the sun light. My house cools off quicker when the AC is on and I don’t hear as much outside noise.

Nellie Huffmanon Google

9 months ago

We purchased 9 hurricane proof windows from this company. The salesman gave a thorough explanation about the benefits of the windows including how energy efficient they would be. We were very pleased with the service we received and they did not make a mess installing, cleaning up after each window. There was very good communication throughout the process. Later we decided to replace our patio sliders with French doors. We contacted New South again. Everything went very smoothly. Jason and Frank were very punctual and polite. They again did not make a mess and cleaned up very thoroughly. Great staff to deal with as Trish kept us informed about scheduling. We are very pleased with New South’s products and their staff and would definitely recommend them.

Mike Con Google

2 months ago

A month later update: I lowered NewSouth's rating from 3 to 2 stars. We failed our inspection. Missing screws. Stripped screws that just fall out. No locking mechanism installed on patio sliders. Now I get to waste another day off of work waiting for NewSouth to amend their work, then ANOTHER day waiting for re-inspection. They don't even send a rep to the inspection. Most of this stuff could have been resolved ahead of or even during the inspection, but after $50,000, they leave it to the homeowner. I found out NewSouth has been taken over by another company (Window Nation, so beware there, too), but that's no excuse for the mostly-terrible job we've experienced from the office staff. Hardly any communication, unfulfilled promises, taking the work crew off our house to "more important" jobs, running our credit for credit line increases without our permission. It's NOT been a good experience, and I wish I'd gone with another company. THE ONLY SHINING STAR HERE, AND WHY NEWSOUTH GOT TWO STARS INSTEAD OF ONE, IS ROY and JESSICA'S install crew. (prior) Day 2 Update: The installation crew (6) is really saving the day for my review of this company. This installation crew is doing an awesome, fantastic job so far! Prior review: Financing was a major issue. With a 760 credit score, I expected full approval based on the quoted payment schedule (~$7k deposit, then progress payments). Instead, the lender only approved $25k, and NewSouth immediately charged the full amount upfront, claiming the schedule only applied if fully financed. That also triggered the 18-month no-interest period in December—even though installation hadn’t begun 4 months later. That feels misleading and unfair. The contract stated a 14–18 week start window, and they used the full 18 weeks with ZERO proactive communication. Every update required me calling. First it was “early March,” then “mid March,” then suddenly a 1-day notice to clear space around all windows/doors. After an all-night scramble, they didn’t even start work—just delivered windows for a few hours. Now our home is disrupted, rooms displaced, and we’re still looking through old windows while the new ones sit outside. We have ~18 openings, and a 2-person crew for a 3-day job already seemed tight—now worse after losing the first day to delivery logistics. Also, no consistent point of contact: Rey → Salvatore → Barb → Kevin (with a WindowNation email?). Confusing and concerning. Overall, a stressful experience due to poor communication and expectation management. I regret not choosing another company. Will update after completion.